Privacy Policy

We collect information in three ways: information you provide directly, information collected automatically, and information from third-party sources.

Information You Provide:

• Account Registration: Name, email address, password, city, and state.
• Profile Data: Lawn size, grass type, soil type, experience level, and lawn care preferences.
• Property Data: Physical property addresses, GPS coordinates, USDA hardiness zone, and property metadata including soil composition data.
• Zone Mapping Data: Custom lawn zone boundaries (GPS polygon coordinates), zone names, area measurements, zone groupings, and associated soil test results.
• Calculator & Tool Data: Inputs and outputs from lawn care calculators, saved calculation history, and tool preferences.
• Payment Information: Billing details provided during subscription checkout. Full credit card data is processed and stored exclusively by our payment processor, Square, Inc. We retain only the last four digits and card brand for your reference.
• Communications: Information provided when you contact our support team, submit feedback, or participate in consultations.

Information Collected Automatically:

• Usage Data: Pages visited, tools used, features accessed, login timestamps, session duration, and interaction patterns.
• Device & Browser Data: IP address, browser type and version, operating system, device type, screen resolution, and referring URL.
• Cookies & Local Storage: Session cookies, authentication tokens, user preferences, and cached data stored via browser localStorage and IndexedDB for performance optimization.
• Activity Logs: Login events, property additions, zone creation, tool calculations, and calendar task completions are logged for analytics and platform improvement.

Information From Third Parties:

• Mapbox: Satellite imagery, geocoding data, and map tile rendering for property visualization.
• Square: Payment confirmation, subscription status, and transaction records.

We use your personal information for the following purposes:

• Platform Operation: To create and manage your account, process subscriptions, deliver membership features, and provide access to tools and content based on your tier.
• Lawn Care Services: To generate personalized lawn care recommendations, calculate fertilizer and product application rates, display weather and growing degree day data, and provide zone-specific guidance.
• Property Mapping: To render your property on satellite imagery, store zone boundaries, calculate area measurements, and display soil data.
• Payment Processing: To process subscription payments, manage billing cycles, handle cancellations and refunds, and maintain payment history records.
• Communications: To send transactional emails (account confirmations, password resets, billing receipts), membership updates, and — with your consent — marketing communications about platform features and lawn care content.
• Analytics & Improvement: To understand usage patterns, identify popular tools and features, diagnose technical issues, and improve the Platform experience.
• Security: To detect and prevent fraud, unauthorized access, and other malicious activity.
• Legal Compliance: To comply with applicable laws, regulations, legal processes, or enforceable governmental requests.

All payment processing is handled by Square, Inc., a PCI DSS Level 1 certified payment processor. When you enter your credit or debit card information during checkout, that data is transmitted directly to Square's secure servers using industry-standard TLS encryption.

• We do not store your full credit card number, CVV, or expiration date on our servers at any time.
• We do store a Square customer ID, subscription ID, the last four digits of your card, and the card brand (e.g., Visa, Mastercard) for your account management convenience.
• Payment transaction history (amount, date, status, payment type) is stored in our database for your billing records and our accounting purposes.

For more information about how Square handles your payment data, please refer to Square's Privacy Policy at squareup.com/legal/privacy.

We use cookies and browser storage technologies to operate the Platform effectively. Here is what we use and why:

Essential Cookies (Required):

• WordPress Session Cookies: Maintain your login session and authenticate your identity. Login cookies expire after 2 days (or 2 weeks if "Remember Me" is selected).
• Security Cookies: Temporary cookies to verify browser capability and prevent cross-site request forgery (CSRF).
• Nonce Tokens: Short-lived security tokens that validate form submissions and API requests.

Functional Storage (Performance):

• localStorage: Stores user preferences, map settings, and cached data (BladeData) for faster page loads and cross-tab synchronization. This data remains on your device and is not transmitted to our servers unless you explicitly save changes.
• IndexedDB: Stores larger datasets locally including zone data, soil tests, calculation history, and an offline sync queue. This enables the Platform to function during temporary network interruptions.

Analytics & Advertising Cookies:

• Meta (Facebook) Pixel: We use the Meta Pixel to measure advertising effectiveness, build custom audiences, and deliver relevant ads on Facebook and Instagram. This pixel may collect your IP address, browser information, and pages visited. You can opt out of Meta's tracking via your Facebook Ad Settings or the Digital Advertising Alliance opt-out page.

Most browsers allow you to control cookies through their settings. Disabling essential cookies may prevent the Platform from functioning properly. Disabling localStorage or IndexedDB will significantly degrade performance.

We integrate with the following third-party services to operate the Platform. Each service has its own privacy policy governing how it handles your data:

• Square, Inc. — Payment processing, subscription management, and billing. Square Privacy Policy
• Mapbox, Inc. — Satellite imagery, map rendering, geocoding, and property visualization. When you use Lawn Map Pro, your property coordinates are sent to Mapbox to render map tiles. Mapbox Privacy Policy
• FluentCRM — Email marketing automation. We use FluentCRM to send newsletters, product updates, and marketing communications. Your name and email address are shared with this service. FluentCRM Privacy Policy
• Zoho Bigin — Customer relationship management (CRM). Contact information may be stored in our CRM for member support and communication purposes. Zoho Privacy Policy
• Meta Platforms (Facebook) — Advertising and analytics via the Meta Pixel. Meta Privacy Policy
• WordPress / Automattic — Core platform infrastructure. Standard WordPress cookies and functionality. Automattic Privacy Policy

We carefully select third-party partners that maintain strong data protection practices. However, we are not responsible for the privacy practices of third-party services. We encourage you to review their respective policies.

We do not sell, rent, or trade your personal information to third parties.

We may share your information only in the following limited circumstances:

• Service Providers: With the third-party services listed above, solely to the extent necessary to operate the Platform (payment processing, email delivery, mapping, etc.).
• Legal Requirements: When required by law, regulation, subpoena, court order, or other governmental request.
• Safety & Protection: When we believe disclosure is necessary to protect the rights, property, or safety of Blade Boss LLC, our members, or the public.
• Business Transfer: In connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of the transaction. You will be notified via email or prominent notice on the Platform of any change in ownership or use of your personal information.
• With Your Consent: When you explicitly authorize us to share information for a specific purpose.

We will never share your property address, GPS coordinates, or lawn zone data with advertisers, data brokers, or any third party for marketing purposes.

We retain your personal information for as long as your account is active or as needed to provide you with our services. Specific retention periods include:

• Account Data: Retained for the duration of your active account. Upon account deletion, personal information is purged within 30 days, except as required for legal or accounting obligations.
• Payment Records: Transaction history is retained for 7 years in accordance with IRS record-keeping requirements and generally accepted accounting practices.
• Activity Logs: Usage analytics and activity logs are retained for up to 24 months, after which they are anonymized or deleted.
• Property & Zone Data: Retained as long as your account is active. Deleted within 30 days of account closure.
• Marketing Preferences: Your email marketing opt-out preferences are retained indefinitely to ensure we continue to honor your choices.
• Client-Side Data: Data stored in your browser (localStorage, IndexedDB) can be cleared at any time through your browser settings. We do not control the retention of data stored locally on your device.

We implement industry-standard security measures to protect your personal information, including:

• Encryption: All data transmitted between your browser and our servers is encrypted using TLS/SSL (HTTPS). Passwords are stored using one-way cryptographic hashing and are never stored in plain text.
• Access Controls: Administrative access to user data is restricted to authorized personnel only and protected by multi-factor authentication.
• Payment Isolation: Credit card data is processed exclusively by Square's PCI DSS Level 1 compliant infrastructure and never touches our servers.
• Monitoring: We monitor our systems for unauthorized access attempts and suspicious activity.
• Nonce Verification: All API requests and form submissions are validated with security tokens to prevent cross-site request forgery.

While we take reasonable precautions to protect your data, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security. If you become aware of any unauthorized access to your account, please contact us immediately at support@bladebosshq.com.

You have the following rights regarding your personal information:

• Access: You may request a copy of the personal data we hold about you. Most of your data is accessible directly through your Account dashboard.
• Correction: You may update or correct your personal information at any time through your Profile settings.
• Deletion: You may request deletion of your account and associated personal data by contacting support@bladebosshq.com. We will process your request within 30 days, subject to legal retention requirements.
• Data Export: You may request an export of your personal data in a machine-readable format.
• Marketing Opt-Out: You may unsubscribe from marketing emails at any time by clicking the "unsubscribe" link in any marketing email or by contacting us directly. Transactional emails (billing receipts, password resets, security alerts) are not subject to opt-out.
• Cookie Control: You may disable non-essential cookies through your browser settings. You can clear localStorage and IndexedDB data at any time.
• Ad Tracking Opt-Out: You may opt out of Meta Pixel tracking via your Facebook Ad Settings or the DAA Opt-Out Tool.

To exercise any of these rights, contact us at support@bladebosshq.com. We will respond to verified requests within 30 days.

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

• Right to Know: You may request that we disclose the categories and specific pieces of personal information we have collected about you, the sources of that information, the business purposes for collection, and the categories of third parties with whom it is shared.
• Right to Delete: You may request deletion of your personal information, subject to certain legal exceptions.
• Right to Opt-Out of Sale: We do not sell your personal information. If this practice ever changes, we will provide a "Do Not Sell My Personal Information" link on the Platform.
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

To submit a CCPA request, contact support@bladebosshq.com with the subject line "CCPA Request." We will verify your identity before processing any request and respond within 45 days.

Blade Boss LLC is based in the United States and the Platform is primarily designed for U.S. residents. If you access the Platform from outside the United States, your information will be transferred to and processed in the United States, which may have different data protection laws than your country of residence.

For residents of the European Economic Area (EEA) or United Kingdom, we recognize the following rights under the General Data Protection Regulation (GDPR):

• Right of access to your personal data.
• Right to rectification of inaccurate personal data.
• Right to erasure ("right to be forgotten").
• Right to restrict or object to processing.
• Right to data portability.
• Right to lodge a complaint with a supervisory authority.

Our legal basis for processing your data includes: performance of a contract (providing the services you've subscribed to), legitimate interests (improving the Platform, preventing fraud), consent (marketing communications), and legal obligations (tax and accounting requirements).

To exercise any GDPR rights, contact support@bladebosshq.com with the subject line "GDPR Request."

The Platform is not intended for use by children under the age of 13. We do not knowingly collect, solicit, or store personal information from anyone under the age of 13 in compliance with the Children's Online Privacy Protection Act (COPPA).

If we discover that we have collected personal information from a child under 13, we will delete that information promptly. Parents or guardians who believe their child has provided personal information to us should contact support@bladebosshq.com immediately.

The Platform may include embedded content from third-party websites (videos, images, maps, articles). Embedded content from other websites behaves identically to visiting that website directly — those sites may collect data about you, use their own cookies, embed additional third-party tracking, and monitor your interaction with the embedded content.

We may also link to external websites, products, or services. Blade Boss LLC is not responsible for the privacy practices or content of external sites. We encourage you to review the privacy policy of any site you visit through our links.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Update the "Last Updated" date at the top of this policy.
• Notify registered users via email for significant changes that affect how your data is collected or used.
• Post a prominent notice on the Platform for at least 30 days.

Your continued use of the Platform after any changes to this Privacy Policy constitutes your acceptance of the revised policy. We encourage you to review this page periodically.